Deposit for Service
Deposit of 50% of Total Cost must be paid prior to work being started on truck. Accepted Forms of Payments are Venmo, Zelle, or Cash. Checks are not accepted unless certified funds that must clear prior to work being started.
Final Payment for Service
Final Payment must be paid before or at pickup. Truck will not be released without payment CLEARING under any circumstance.
Truck Refunds
If the Buyer chooses not to proceed with the purchase after placing a deposit, the Buyer may apply 100% of the deposited amount as a credit toward the purchase of another truck, OR the Buyer may request a refund, which will be issued minus a 25% restocking fee, deducted at the time the vehicle is sold to the next customer.
Return Policy
All equipment sales, business formations and accessories are final.
Service Cancellations
Cancellations for maintenance or repair services must be made at least 48 hours in advance. Failure to do so will result in a cancellation fee equal to the amount of the initial deposit.
Custom Work Policy
Custom box truck builds and specialty equipment modifications are strictly non-refundable once material procurement has begun. Deposits for custom work are non-transferable.
Warranty & Service
All vehicles sold by BenjaminBoxes are sold AS-IS with no warranty expressed or implied unless a separate written warranty agreement is provided at the time of sale. Buyer acknowledges they have had the opportunity to inspect the vehicle prior to purchase. BenjaminBoxes makes no representations regarding the condition, fitness, or merchantability of any vehicle sold.
BenjaminBoxes gives a 45 day warranty on all liftgates, cameras and sleepers installed.
WHAT IS NOT COVERED
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Damage caused by misuse, neglect, or accidents after pickup
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Normal wear and tear
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Pre-existing conditions disclosed or discoverable at time of service
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Damage caused by continued operation of a vehicle after a known issue
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Electrical issues unrelated to the original repair
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Parts not supplied or installed by BenjaminBoxes
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Vehicles that have been serviced or modified by another shop after leaving our facility
Loss of Income / Loss of Use Disclaimer
BenjaminBoxes Policy for Downtime
BenjaminBoxes is not responsible for any loss of income, loss of use, lost loads, missed deliveries, late fees, broker penalties, or any other consequential or incidental damages arising from a vehicle being out of service for repairs, regardless of the cause or duration of the repair.
By leaving your vehicle with BenjaminBoxes for service, you acknowledge and agree that:
- Repair timelines are estimates only and are subject to change based on parts availability, diagnostic findings, and shop workload
- BenjaminBoxes will communicate updates as promptly as possible
- No compensation will be provided for downtime, lost revenue, or business interruption of any kind
- BenjaminBoxes liability is limited solely to the cost of the repair performed
If you are an owner operator and downtime affects your income, we strongly recommend maintaining a backup vehicle or business interruption insurance.
Customer Conduct Policy
We reserve the right to refuse service to any individual who:
- Uses profane, threatening, or abusive language toward any staff member
- Engages in aggressive, intimidating, or hostile behavior on our premises
- Harasses or demeans staff members in person, by phone, or through any digital communication
- Makes unreasonable demands outside the scope of agreed-upon services
- Repeatedly disrupts normal business operations through excessive complaints or confrontational behavior
If a customer violates this policy:
- Service may be stopped immediately
- The vehicle will be released upon payment of all fees incurred to that point
- The customer may be permanently banned from BenjaminBoxes premises and communication will be halted
- In cases of threats or physical aggression, law enforcement will be contacted
We treat every customer with professionalism and dignity. We ask for the same in return.